Privacy Policy

Last Updated: June 11, 2026

Mitolux LLC (“Mitolux,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit www.mitolux.com, purchase our products, contact our support team, interact with our marketing, submit a return or warranty request, or use any related website features, checkout flows, customer-support tools, or digital services (collectively, the “Site” or “Services”).

By using our Site or Services, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We may collect personal information directly from you, automatically through the Site, and from service providers or business partners.

Information You Provide to Us

We may collect information you provide when you place an order, create an account, request support, submit a return request, submit a warranty claim, complete a product-use acknowledgment, accept legal or safety documents, subscribe to communications, submit a review, or otherwise contact us.

This may include:

• Name;

• Email address;

• Phone number;

• Billing address;

• Shipping address;

• Order information;

• Payment-related information;

• Product model purchased;

• Return, refund, warranty, or support information;

• Photos, videos, or documents you choose to provide for support purposes;

• Reviews, comments, feedback, or other content you submit;

• Any other information you choose to provide.

Purchaser and Intended User Information

If you purchase a Mitolux product for another adult user, or for multiple adult users, we may collect information about the intended user(s), including legal name, email address, phone number, relationship to the purchaser, and records related to safety acknowledgments, release documents, or other product-use documentation.

Legal, Safety, and Acceptance Records

We may collect and retain records related to your review and acceptance of important safety warnings, purchase terms, limited warranty documents, release of liability documents, user acknowledgments, and operating instructions.

These records may include:

• Typed legal name;

• Email address;

• Phone number;

• IP address;

• Date and time of acceptance;

• Document title;

• Document version;

• Effective date;

• Checkbox selections;

• Electronic signature or acceptance records;

• Order number;

• Device, browser, and session information associated with the acceptance event.

Information Collected Automatically

When you visit our Site, we may automatically collect information such as:

• IP address;

• Browser type;

• Device type;

• Operating system;

• Pages viewed;

• Links clicked;

• Referring pages;

• Approximate location based on IP address;

• Date and time of visit;

• Cookies and similar tracking technologies.

Payment Information

Payments may be processed by third-party payment processors. We may receive limited payment-related information, such as payment status, transaction ID, billing details, and the last four digits of a payment card where applicable. We do not need your full payment card number for ordinary order support.

2. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders;

• Provide order confirmations, shipping updates, and customer support;

• Process returns, refunds, warranty requests, and RMA requests;

• Verify purchaser or intended user information;

• Send required safety, legal, transactional, or product-use communications;

• Maintain records of legal acknowledgments, safety warnings, releases, and electronic acceptances;

• Provide access to manuals, safety information, and product guidance;

• Respond to questions, requests, comments, or complaints;

• Improve our Site, products, Services, and customer experience;

• Detect, prevent, and respond to fraud, security incidents, misuse, or unauthorized activity;

• Send marketing communications where permitted by law;

• Personalize advertising or measure marketing performance;

• Comply with legal obligations and enforce our rights, policies, and agreements.

3. How We Share Personal Information

We may share personal information with:

• Payment processors;

• Shipping carriers and fulfillment partners;

• Customer-support platforms;

• Email and SMS communication providers;

• Return, warranty, and RMA service providers;

• Website hosting and ecommerce platforms;

• Analytics, advertising, and marketing partners;

• IT, security, and fraud-prevention providers;

• Professional advisors, including attorneys, accountants, auditors, insurers, and consultants;

• Government authorities, courts, regulators, or other parties when required or permitted by law.

We may also share information in connection with a merger, acquisition, financing, restructuring, sale of assets, or other business transaction.

4. Cookies, Analytics, and Advertising

We may use cookies, pixels, tags, and similar technologies to operate the Site, remember preferences, analyze traffic, improve performance, measure advertising, and deliver or personalize marketing.

Some of these technologies may be provided by third-party analytics or advertising partners. Depending on applicable law, certain advertising or analytics activities may be considered “sharing,” “targeted advertising,” or a “sale” of personal information.

You may be able to manage cookies through your browser settings, device settings, or any privacy choices tool made available on our Site.

5. Email and SMS Communications

We may send transactional communications related to orders, shipping, returns, warranty requests, safety information, legal acknowledgments, account activity, and customer support.

Where permitted by law, we may also send marketing emails or SMS messages. You may opt out of marketing communications by following the unsubscribe instructions in the message or by contacting us. Opting out of marketing communications does not stop transactional, safety-related, or legally required communications.

6. Privacy Rights and Choices

Depending on where you live, applicable privacy laws may give you certain rights regarding your personal information. These rights may include the right to:

• Request access to personal information we maintain about you;

• Request correction of inaccurate personal information;

• Request deletion of personal information, subject to legal exceptions;

• Opt out of certain sales, sharing, targeted advertising, or profiling activities;

• Limit the use or disclosure of sensitive personal information where applicable;

• Appeal a privacy request decision where required by law;

• Not be discriminated against for exercising privacy rights.

To submit a privacy request, please contact us at support@mitolux.com.

We may need to verify your identity before processing certain requests. We may also deny or limit requests where permitted or required by law, including when we need to retain information for legal, safety, fraud-prevention, warranty, transaction, or recordkeeping purposes.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide products and Services, maintain order and support records, process returns or warranty requests, comply with legal obligations, resolve disputes, enforce agreements, and maintain safety, legal, and electronic acceptance records.

Retention periods may vary depending on the type of information and the reason it was collected.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our Site and products are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe a minor has provided personal information to us, please contact us so we can take appropriate steps.

10. International Customers

If you access our Site or purchase products from outside the United States, your personal information may be processed in the United States or other countries where our service providers operate. These countries may have privacy laws that differ from those in your country.

11. Third-Party Links and Services

Our Site may contain links to third-party websites, tools, apps, or services. We are not responsible for the privacy practices, content, or security of third-party services. Please review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of the Site or Services after an updated Privacy Policy is posted means you acknowledge the updated policy.

13. Contact Us

Mitolux LLC
Website: www.mitolux.com
Email: support@mitolux.com
Phone: +1 888 986 1012