Our devices include a 30-day return period. Please note that all opened Mitolux returns are subject to a restocking fee. Additional details are as follows:

• All kits and configurations must be returned in full with original packaging for all devices and components. Must be in like-new condition. Returns without all the original packaging and components will be subject to refusal and returned to the sender.
• Orders are not eligible for exchange or substitution. 
• Original shipping costs are non-refundable. 
• All returns received with damaged or missing components will be subject to refusal and returned to the sender.
• Return shipping and costs will be your responsibility. Please note that we cannot be held liable for lost or damaged shipments that are returned to us.
• After completing the form, we'll provide you with a return authorization number.
• This return policy is limited to purchases from mitolux.com. If you purchased your Mitolux through an authorized retailer, please contact them.
• Returns must be postmarked before the end of the 30-day return period, which commences upon receipt of the product. Returns shipped after 30 days will not be accepted.
• Returns postmarked before the end of the 30-day return period—and received opened or used—will be subject to a $50 restocking fee. To avoid this fee, items must be returned unopened and within the original vacuum-sealed packaging.

• All returned products will be inspected and processed within 3-5 days of receipt.

• All international returns are required to ship to our return center located in the U.S.

• The original and return shipping costs will be deducted from the total refund for all orders refused at the carrier level and/or returned to the sender. Please note, these orders may be subject to additional fees and require an extended processing window, as the item must be received and inspected before a refund is issued.
• All returns must be pre-approved and provided an authorization number. Any orders returned without an authorization number and/or  shipped to the wrong address will be the customers responsibility. Mitolux is not liable for lost or refused returns that did not follow our mandatory instructions. 
• If an item is returned to us that is not authorized for return or refund, we will attempt to contact you. We will hold the item(s) for 30 days before discarding.
  We reserve the right to reject/refuse the refund for items that do not fit these qualifications. The customer will pay to have the items shipped back to them if items are sent to us outside of the time frame and/or not approved for return.
• Please note, if the customer modifies the shipping address, shipping method, or any other alterations via the carrier, mitolux is not responsible for delays, lost packages and/or failed delivery as a result of these modifications.

 

If you want to make a returns pleas clic here