Shipping policy

Shipping Policy for Mitolux.com

  1. Shipping Areas: Mitolux.com offers shipping to both the United States and international destinations. For customers in the United States, we offer Economy  shipping with an estimated delivery time of 5 to 8 business day. We also offer the option of express shipping with an estimated delivery time of 1 to 3 business days. For international customers, specific details regarding delivery times and shipping costs will be provided during the checkout process.

  2. Order Processing Time: All orders will be processed within 1-2 business days from the date of purchase, unless otherwise stated.

  3. Shipping Methods: We offer various shipping options, including standard and express. Specific details about available shipping methods and their costs will be provided during the checkout process.

  4. Estimated Shipping Time: The estimated shipping time varies depending on the recipient's location and the selected shipping method. Customers will receive an estimated delivery time during the checkout process.

  5. Shipment Tracking: All orders will include a tracking number so that customers can track the status of their shipment. This tracking number will be emailed to the customer once the order has been shipped.

  6. Shipping Costs: Shipping costs are calculated based on the package weight, recipient's location, and selected shipping method. These costs will be clearly displayed during the checkout process before the purchase is completed.

  7. Delivery and Receipt: Customers are responsible for providing an accurate and complete shipping address when placing their order, including a telephone number with availability for communication. In the event that the customer is not available to receive the package at the time of delivery and it cannot be left in a secure location according to the shipping company's policies, it is the customer's responsibility to contact the shipping company to arrange for a second delivery. Failure to take this initiative may result in the product not being delivered due to the shipping company's policies. Mitolux is not responsible for any additional expenses incurred by the customer due to failure to take initiative with the shipping company.

  8. International Shipping: Mitolux.com also offers international shipping to certain countries. Delivery times and shipping costs may vary depending on the destination. International customers are responsible for any import duties, customs tariffs, or other charges that may apply in their country.

  9. Returns and Exchanges Policy: For information on returns and exchanges, please refer to our returns policy on the Mitolux.com website.

  10. Customer Service: If customers have any questions or concerns about their shipment, they can contact our customer service team at any time. They can email us directly at support@mitolux.com or use the support chat on our website www.mitolux.com.